15-yr Minimum Experience
Every new White Glove client is assigned a dedicated Project Manager, Title Developer, and Editor. These 3 team members will work together to ensure every piece of content we create for you is exactly what you want.
The first stage in any content campaign is what we call the “listening phase”. We’ll schedule an initial phone interview and ask you all the important questions so we can get to know you and what you’re looking for. This will allow us to create actionable instructions for our writers.
One of the first steps in our award-winning methodology is to build a master list of keywords/topics for you. If you purchase this additional service, one of our SEO/topic specialists willresearch your website and create alist of topics for your 1-click review and approval.
Great content starts with great titles. No matter how amazing your content is, without a great title, no one will ever click to see it! But creating truly engaging titles is a unique skill. With this option, we’ll create an awe-inspiring title for every piece of content you order.
Once you approve topics and titles, we’ll add them to a simple, online calendar that will serve as your target publishing schedule. This will allow you to stay up-to-date on upcoming content due to be published to your site.
Based on your specific needs, your Project Manager will use our powerful writer crowd-sourcing technology to search over 45,000 writers and journalists in our network to find the perfect ones for your project.
You’ll get access to our user-friendly, award-winning Zerys platform to view the status, provide feedback, and approve content, all with just a few simple clicks.
You are not locked into any term. If you are not satisfied for any reason, you may cancel any time and you will not be charged again. Once your credit card is charged for the current month, we will begin assigning, producing, and editing your content, so there are no refunds for the current month.
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Amount paid to your writers to write your content, and your initial 1st-stage editor to review and polish your content.
A one-time fee that includes:
Ongoing subscription services include:
If you truly need technical writing, the price per word will increase because we will need to offer more to attract higher caliber technical writers. So it’s important to know whether you really need a technical vs non-technical writer.
Here’s how to decide:
Almost every industry and subject matter these days has technical elements to them. However, that does NOT necessarily mean you want “technical writing”.
The REAL question you need to ask yourself is: “Is my TARGET AUDIENCE technical?”
In other words, will your content be speaking directly to other lawyers, doctors, engineers, etc?
Or, is your situation the more common case where the subject matter is about a topic with technical elements, but your TARGET AUDIENCE you are speaking to are NON-technical people?
If the latter is true, then you do NOT need to select the Technical option here. Instead, you will want the writer to take a technical topic, and write about it in a way that the average non-technical reader can understand (without using advanced technical jargon).
At the end of the initial term you selected upon signing, you will have the option to continue your subscription on a month to month basis and lock-in your current monthly pay rate, or discontinue at any time. Your Project Manager will plan out your future content calendar for 3 months in advance. If you do not wish to continue your subscription, you can simply decline your next topics/titles, and notify your Project Manager you'd like to cancel. Your credit card will not continue to be charged past your initial term unless you approve your next batch of topics/titles
Since you've selected a monthly subscription package above, your card info will need to be stored in order to process your payment each month.
Keep in mind that Zerys will never see or store your card info on our own servers. We use Authorize.net's secure credit card storage service to ensure the highest possible level of security.
One of our dedicated Zerys Project Managers will be contacting you shortly to schedule your initial kick-off call.
We look forward to working with you!
Services. Client is hiring Zerys to provide the content services included with the package(s) listed above. Client may request changes or additional content or services be added to this campaign at any time in the future, without requiring a new agreement, by sending an email to their dedicated Zerys Project Manager or sales rep with the order details.
Client Participation. Client understands that, in order for any content service to be successful, a certain amount of participation on the Client's part is required. The Client may periodically be required to perform certain actions in order for Zerys to proceed with their project. These actions may include but not be limited to: conducting an initial phone interview, filling out a project questionnaire, reviewing topics/titles, reviewing content, and providing feedback. Zerys will notify Client by email or phone when their action is required. Client understands that failure to respond to these requests may result in content delivery delays. Client will receive a daily email reminding them of any upcoming review deadlines. If Client requests content revisions, their deadline clock will be reset. However, if Client does not at least review content within 7 days, it shall be automatically approved.
Content Ownership. Once content is delivered to Client and accepted by Client, all copyright ownership shall transfer to Client, and Zerys and the original writer shall give up all copyright and ownership rights to the content. Zerys and the original writer shall not disclose who wrote the content unless Client gives specific instruction to do so. Client can request permission to credit the writer when publishing the content.
Online Client Portal. Client shall have access to an online Client portal that will allow Client to review topics, titles, and content at any time. Client will be notified by email when their action is required and Client will be able to click a link within the email to instantly access their online Client portal.
Revision Requests. Client shall be allowed to request an unlimited number of revisions for each piece of content. Client understands that requesting revisions for a document will add to the length of time required by Zerys to complete and deliver that finished document to the client.
Cost of Service. Client agrees to pay for services by providing valid credit card or eCheck, information, mailing a check, or submitting an ACH transfer when returning this signed agreement. Upon signing, Zerys shall attempt to charge the chosen funding method for the Due Upon Signing amount above. If the package purchased is a one-time order, or if the Client chooses one of the "Pre-Paid" term options. Zerys shall not charge Client's card again without Client's authorization to renew the service. If the package being purchased above has a longer initial term (3-month, 6-month, or 12-month), then Client authorizes Zerys to charge Client's chosen funding method once per month, on the same day of the month this agreement is signed on, until monthly service is cancelled or a new subscription is purchased.
Term/Cancellation. Client understands that all White Glove projects begin with a writer audition process, the purpose of which is to ensure that Zerys finds a writer the client loves before proceeding any further. If Client does not like and does not approve any of the writers presented to them by Zerys during the writer audition phase, client can choose to not purchase any additional content from Zerys, and also will have the option to request and receive a full refund of any monthly or Pre-Paid charges, thus ending this agreement with no further obligation on the part of the client or Zerys. Client understandsthat the purpose of this initial writer audition step is to ensure that the client is happy with a writer first before moving forward with a larger content order or an ongoing subscription for the client. This is done because Zerys invests a large amount of resources to setup each client project, plan the topics and titles and editorial calendar, and assign production, editorial, and delivery/publishing of content for client. Therefore, upon completion of the initial writer audition, if Client approves at least one of the writers presented to them during the writer audition, Zerys shall interpret this selection and approval of the writer by the client as confidence in that writer, and based on this confidence, Zerys will begin to invest resources into the client's project. Client understands that, after they select a writer from the audition and choose to move forward, no refunds will be issued for either the one-time order or the current subscription month in progress since the content production is already in-progress. For all subscriptions, client can choose to cancel their subscription anytime by sending an email to their project manager, but no refunds shall be issued for the current month in progress. If the subscription was pre-paid, Zerys shall refund the balance of the pre-paid amount; this will be the total pre-paid amount, minus fees for content already delivered and/or in progress. There are no cancellation fees for cancelling before the initial term is completed. Once client cancels, Zerys shall not charge the client for any future amounts. At the end of the initial term, the subscription shall continue on a month-to-month basis until the Client chooses to cancel. Zerys reserves the right to increase month to month prices anytime with 60 day notice. Client can choose to either purchase a new long-term subscription to lock in their current rate, or continue on a month-to-month basis.
Communication. Client consents to allow IM to contact them via email for purposes including, but not limited to, requesting or providing information about the Client's White Glove account and services, and sending news and information regarding content marketing.
Consequential Damages Waiver. Client understands that they are hiring Zerys to produce industry-specific content based on readily available information on the web which may or may not be fully accurate at the time. Zerys makes no claim that the content created by its writers or editors is always 100% factually accurate. The content produced by Zerys should never be considered as legal, financial, or medical advice. The Client understands that it is the responsibility of the Client to ensure that all content produced by Zerys is factually accurate and in accordance with all federal, state, and local regulations BEFORE publishing it to the public. Neither party shall be liable to the other or any third party for any indirect, incidental, or consequential damages or damages from lost profits or lost use, even if the party has been advised of the possibility of such damages.
Confidentiality. Zerys agrees to take reasonable measures to maintain the confidentiality of Client Information. Zerys represents that all such officers, employees and consultants shall be bound by the terms of this confidentiality agreement or a similar written agreement with terms no less protective of Client's Confidential Information than this Agreement.
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