Services. Client is hiring Zerys to provide the content services included with the package(s) listed above. Client may request changes or additional content or services be added to this campaign at any time in the future, without requiring a new agreement, by sending an email to their dedicated Zerys Project Manager or sales rep with the order details.
Client Participation. Client understands that, in order for any content service to be successful, a certain amount of participation on the Client's part is required. The Client may periodically be required to perform certain actions in order for Zerys to proceed with their project. These actions may include but not be limited to: conducting an initial phone interview, filling out a project questionnaire, reviewing topics/titles, reviewing content, and providing feedback. Zerys will notify Client by email or phone when their action is required. Client understands that failure to respond to these requests may result in content delivery delays. Client will receive a daily email reminding them of any upcoming review deadlines. If Client requests content revisions, their deadline clock will be reset. However, if Client does not at least review content within 7 days, it shall be automatically approved.
Content Ownership. Once content is delivered to Client and accepted by Client, all copyright ownership shall transfer to Client, and Zerys and the original writer shall give up all copyright and ownership rights to the content. Zerys and the original writer shall not disclose who wrote the content unless Client gives specific instruction to do so. Client can request permission to credit the writer when publishing the content.
Online Client Portal. Client shall have access to an online Client portal that will allow Client to review topics, titles, and content at any time. Client will be notified by email when their action is required and Client will be able to click a link within the email to instantly access their online Client portal.
Revision Requests. Client shall be allowed to request an unlimited number of revisions for each piece of content. Client understands that requesting revisions for a document will add to the length of time required by Zerys to complete and deliver that finished document to the client.
Cost of Service. Client agrees to pay for services by providing valid credit card or eCheck, information, mailing a check, or submitting an ACH transfer when returning this signed agreement. Upon signing, Zerys shall attempt to charge the chosen funding method for the Due Upon Signing amount above. If the package purchased is a one-time order, or if the Client chooses one of the "Pre-Paid" term options. Zerys shall not charge Client's card again without Client's authorization to renew the service. If the package being purchased above has a longer initial term (3-month, 6-month, or 12-month), then Client authorizes Zerys to charge Client's chosen funding method once per month, on the same day of the month this agreement is signed on, until monthly service is cancelled or a new subscription is purchased.
Term/Cancellation. Client understands that all White Glove projects begin with a writer audition process, the purpose of which is to ensure that Zerys finds a writer the client loves before proceeding any further. If Client does not like and does not approve any of the writers presented to them by Zerys during the writer audition phase, client can choose to not purchase any additional content from Zerys, and also will have the option to request and receive a full refund of any monthly or Pre-Paid charges, thus ending this agreement with no further obligation on the part of the client or Zerys. Client understandsthat the purpose of this initial writer audition step is to ensure that the client is happy with a writer first before moving forward with a larger content order or an ongoing subscription for the client. This is done because Zerys invests a large amount of resources to setup each client project, plan the topics and titles and editorial calendar, and assign production, editorial, and delivery/publishing of content for client. Therefore, upon completion of the initial writer audition, if Client approves at least one of the writers presented to them during the writer audition, Zerys shall interpret this selection and approval of the writer by the client as confidence in that writer, and based on this confidence, Zerys will begin to invest resources into the client's project. Client understands that, after they select a writer from the audition and choose to move forward, no refunds will be issued for either the one-time order or the current subscription month in progress since the content production is already in-progress. For all subscriptions, client can choose to cancel their subscription anytime by sending an email to their project manager, but no refunds shall be issued for the current month in progress. If the subscription was pre-paid, Zerys shall refund the balance of the pre-paid amount; this will be the total pre-paid amount, minus fees for content already delivered and/or in progress. There are no cancellation fees for cancelling before the initial term is completed. Once client cancels, Zerys shall not charge the client for any future amounts. At the end of the initial term, the subscription shall continue on a month-to-month basis until the Client chooses to cancel. Zerys reserves the right to increase month to month prices anytime with 60 day notice. Client can choose to either purchase a new long-term subscription to lock in their current rate, or continue on a month-to-month basis.
Communication. Client consents to allow IM to contact them via email for purposes including, but not limited to, requesting or providing information about the Client's White Glove account and services, and sending news and information regarding content marketing.
Consequential Damages Waiver. Client understands that they are hiring Zerys to produce industry-specific content based on readily available information on the web which may or may not be fully accurate at the time. Zerys makes no claim that the content created by its writers or editors is always 100% factually accurate. The content produced by Zerys should never be considered as legal, financial, or medical advice. The Client understands that it is the responsibility of the Client to ensure that all content produced by Zerys is factually accurate and in accordance with all federal, state, and local regulations BEFORE publishing it to the public. Neither party shall be liable to the other or any third party for any indirect, incidental, or consequential damages or damages from lost profits or lost use, even if the party has been advised of the possibility of such damages.
Confidentiality. Zerys agrees to take reasonable measures to maintain the confidentiality of Client Information. Zerys represents that all such officers, employees and consultants shall be bound by the terms of this confidentiality agreement or a similar written agreement with terms no less protective of Client's Confidential Information than this Agreement.